Follow up Complaint

Since I booked in my unit, no one has bothered to call me for feedback. This shows you how much they care about their clients, it doesn't matter how unsatisfied you are with their service, they will force you to understand what they want and how they do things. You have a choice to either take it or walk. I have an existing data contract with them which is due for an upgrade, guess what...…. I am gone, I'd rather use rain and pay month to month. I wanted to purchase another router but I'll consider going to their neighbor Incredible Connection even thought it is a bit pricey but the service is great especially the after sales service. Telkom do not care about their clients period, I know of companies that would jump especially after you've launched a complaint against them, they will call you every minute of the day until your issue has been resolved. Not that I want to be called but I hated the way I was treated and the way it is being handled, I am from a service industry myself. I do not normally complain but this is really horrible for someone that paid their money for service. Sadly it seems like a culture which starts from the top, which clearly you cannot expect the store staff to be any better.