Follow up: Cancellation Saga

<p>Hi.</p> <p><br />This is unacceptable. I am not going to pay any penalty fee as on the 18 April 2017 Thato Ngake advised me that my contract ends on 31 May 2017 to which I sent a cancellation notice and requesting that my number to be converted to a prepaid.</p> <p>Please Telkom confirm my instruction to cancel and stop wasting my time. Own up to your agents' mess up!</p> <p>Therefore this matter is not resolved. If you cannot owe up to what your agent has communicated to me kindly reopen the case and escalate this matter to your CEO's office as I feel that Telkom is not willing to own up to the information provided by Thato in March 2017.</p> <p>I curse the day I took out this contract!</p> <p>Kind Regards<br />--</p> <p> ex Client </p>