Follow up and worse service

<p> I took a telkom mobile 24 months contract in September the agent that was assisting advised me that before the phone can be delivered they must run a test debit order in account for the amount of my monthly premium I agreed and he advised that since they will be running that test my for the following month I will not be billed to my surprise in the month of October a bill went through .I then logged a complaint with the network under this reference number ********** 4 and I was told of a turn around time of7 days up to date no one has called me I had again made a follow up spoke to a very rude urgent by the name of Tshepi Ntsane as I asked for an a mail address where I can address my matter he told telecom does not have an email if I want to make a follow up on email I must direct it to hello Peter.</p> <p>Regards</p>