Floor Manager, Shamialh Ganief does not honour WRITTEN confirmations of matters

My issue is STILL not dealt with, multiple calls and whatsapps have by now been made to get resolve of the matter and have her agreement honoured by Telkom Bayside. The latest feedback coming from her stating she needs to go back from written confirmation that this matter cannot be done. Her solution, pay the money over to me, or the early upgrade fee be credited per month, the issue was not agreed to telephonically as neither address the issue, that the early upgrade fee be paid forward by Telkom into my account as a once off as per the WRITTEN AGREEMENT. I have now, as it seems been blocked on all channels by Regional Compliance manager, Candice Ruth Hen, as contact cannot be made via Whatsapp or telephonically. Messages are received and read by Shamielah with no response whatsoever.