Flatly refuses to help

An appointment was scheduled today to install a line at our new residence after recently moving.<br> <br> At 14:45 I phoned the number given with my appointment and spoke to a consultant who was very friendly and gave me the number for the technician to find out at what time he would be coming round. <br> <br> I then phoned Patruce Kekana who is the technician in question.<br> After politely greeting him and asking if I can speak to Patruce he simply said \Who's this?\". I asked again and he gave the same response. I then told him who I am and why I am phoning. I then asked again if I can speak to Patruce. He simply said: \"Ja\". I asked at what time I could expect him and he responded with \"No. I am not coming today\".<br> <br> I was taken aback. I pointed out that we have an appointment to which he simply said \"So what?\".<br> <br> I am very unhappy with this. I had to request leave from work to be at home for the set appointment only for the technician to simply say he refuses to keep to the appointed date?<br> <br> Being a former Telkom employee I tried my best to protect its reputation. This however casts the integrity of Telkom's systems, personel and processes in doubt."