flat ignore

<p>I reported a line that does not work on the 31 December ref 112cwz301216. That was the second report. The first report gave a feedback saying the fault was repaired, but the problem persisted. This is a business line that is out of order for more than 2 weeks yet we must pay for the use of the line full price. All that it says when I ask for a progress report is that it will be fixed in five days. </p>