Flase promises and lack of customer service!

I went to the Telkom store in Gateway and dealt with Christelle - can't say help cause she has no knowledge of customer service. After getting aggravated cause it took 2 hours to get a new contract taken out, she didn't assist with getting my number ported (as I had initially asked for) and now, when calling customer services Nozipho tells me that I do not get the 10G a month for 3 months as Christelle had advised in store! Further to that Nozipho tells me that she'll send me instruction of how to port my number, yet doesn't explain the terminology to me so I still have no idea what to do! I'm starting to doubt my descision of moving over to Telkom! You need to deliver on your promises and get my issues sorted out immediately.