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Siphokazi M

1 reviews | Active since Feb 2017

03 May 2017, 16:05

FLASE LISTING

<p>i had a contract with Telkom which was to end by Jan 2016. they continued to deduct even after Jan and when i called i was told to go the branch whereas when they gave me the contract I did it over the phone?????</p> <p>I reversed the amount they deducted then went to the branch and cancelled the contract on April 2016.</p> <p>they decided to list me on credit bearuea as a bad payer...i disputed..... telkom then deducted from my account again in March 2017 and i did not reverse it however i still appear as a bad payer. PLEASE ROMOVE THAT THING!!!! I HATE TELKOM!!!! AND IN MY CREDIT REPORT THERE IS AN AMOUNT OF R600 WHICH STILL APPEARS AS A BALANCE WHEREAS ONE OF THE CONSULTED TOLD ME MY ACCOUNT SHOWES THAT ITS PAID UP. </p>

0
Replies (14)
Telkom
Telkom's reply04 May 2017, 10:49
Official

Hello simakamba

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

SM
Siphokazi M's update04 May 2017, 15:33
Reviewer Update

Dear Valued Customer,

Your case no ********** 3 @ Telkom Mobile is resolved.Please call 081180 for further information

Regards,
Telkom | Business Connexion

just recerived this email................how has it been resolved????? and where is my paid up letter??????

SM
Siphokazi M's update04 May 2017, 16:04
Reviewer Update

so i just called 081180 to get clarity, i spoke to Smangele and she has put me on hold for more than 5 minutes now.....TELKOM SUCKS!!!!!!!AND SO THEIR CONSULTANTS!!!!!!! firstly she told me its not her who closed my call but the back office and she can't phone them........WHAT THE HELL IS THAT????????

SM
Siphokazi M's update04 May 2017, 16:09
Reviewer Update

STILL ON HOLD........The consultant Simangele dissappeared!!!!!!!!

SM
Siphokazi M's update04 May 2017, 16:14
Reviewer Update

STILL ON HOLD........The consultant Simangele dissappeared!!!!!!!!

SM
Siphokazi M's update04 May 2017, 16:15
Reviewer Update

i gave up and hanged up

Telkom
Telkom's reply05 May 2017, 10:39
Official

Good day Siphokazi ,

Please privately reply with your ID number and affected number so we can further assist.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

SM
Siphokazi M's update05 May 2017, 10:42
Reviewer Update

********** 510086

Telkom
Telkom's reply06 May 2017, 17:03
Official
Good day Kindly provide the requested details in a private reply, we are unable to see them when you reply in public because they are hidden for your privacy. Alternatively you can e-mail us. *** Kind regards Sikelelwa Telkom Social Media Team

Best regards,

Telkom
Telkom's reply12 May 2017, 13:53
Official

Hi

Please be advised that we tried contacting you with no luck, kindly respond to us privately with the details.

Regards
Launa
Telkom Social Media Team

Best regards,

SM
Siphokazi M's update12 May 2017, 15:01
Reviewer Update

Please call again

Telkom
Telkom's reply14 May 2017, 16:27
Official

Good day

Trust you are we tried to contact you on 5/14/2017 at 4:24PM with no success kindly private message or email us us your ID number and affected number on *** with the reference number AI*** on the subject for further assistance.

Kind regards

Ithabeleng

Telkom Social media team

Best regards,

Telkom
Telkom's reply19 May 2017, 14:22
Official

Good day,

Kindly provide us with your ID number & affected number to *** with the reference number AI*** on the subject for further assistance.

Kind regards

Sifiso

Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply22 May 2017, 12:30
Official

Thank you for your post.

As per our telephonic conversation, this response serves as confirmation that your query has been resolved and closed.

Regards,

Busi

Telkom Social Media Team

***

Best regards,