flabbergasted with telkom service with lines down and no wi fi

telkom is absolutely impossible to deal with .my line is dead and my wi fi is non existent and after 5 phone calls from 5th Jan till date no one at telkom can give me an answer. nobody knows when the technician will repair the faults as all technicians were on xmas holiday and they only came back this monday. my reference is ********** 8. their agent tells me i logged call 9th jan when i got proof i logged call 5th jan.now their automated service is down too. when will the issue get resolved is unknown but the bills must be paid to them on time for poor service