Fixing one problem leads to another

Our Telkom line went dead on 11/01/2015. We reported it via sms (call centre not responding) on 12/01/2015.<br> We received the usual 2 day message for something to happen. On 14/01/2015, we reported the same problem to Telkom Office Woodlands. after a number of days, a technician came around to fix the problem, but stated that it was a problem with the underground cable, which was not his job. <br> on 20/01/2015 we enquired on the progress at Telkom Woodlands where we spoke to Shiraaz, Supervisor at the office. He phoned a technician who came around to work on the problem. He could not get access to the cable, because the home owner where the inspection port is was not at home.<br> The next day he came to fix the line, but claimed that there were still some statics on the line. He undertook to inform the relevant technicians.<br> Since then, 23/01/2015, we had \crossed"lines and interrupted internet connection. We again reported the fault on 30/01/2015 via sms and at the Telkom office in Woodlands. We did receive the usual 2 day to service message"