FIXING OF TELEPHONE LINE

My home ADSL line went completely dead on 29 June 2015. After trying to report the issue at the call centre, I reported the issue via the SMS reporting. I received a reference number for the fault 553CTK300615. I called the call center on 6 July 2015, who told me the issue was reported at the wrong centre. I can not understand this because I used the same SMS number which is supp**** on the account to report faults. They give me a new reference number of 558CTK0 ***. The consultant marked it as urgent. Still no service.<br> <br> I contacted the Call Centre again on 15 July 2015, explained the situation and it was escalated with a new reference number. 708440. Up to now the only response I have from Telkom is the following SMS:\ Dear customer