FIXING OF TELEPHONE LINE

My ADSL line is off since 29 June 2015. It has been reported tree times. I visited the Telkom Shop In Springs on Saturday 18 July 2015 to report the issue again. There I was told the matter will be escalated to management and was given the assurance that it will be resolved by Wednesday, 22 July 2015. No response. <br> <br> I have been without this since 29 June. What is the issue, why don't I get any feedback on what is going on or when can I expect the service to be corrected.