Fixing my telephone line

I reported my phone line as being dead on Friday 9 February 2018 and got a reference number 142ctk100218. Since Monday the 12th I have been phoning Telkom everyday trying to find out what the progress is with my reported fault just to get the same answer everyday - A technician has not been assigned yet and they will try fixing it remotely and if it doesn't work they will contact me to come to my house. On Friday the 16th, the operator told me that a technician has been assigned and that their was a booking made already on the 12th to fix my line on the 17th. On Saturday the 17th I phoned again as no one contacted me. This time the operator told me that the operator that I spoke to on the 16th **** to me as he can't tell me when the fault will be fixed. He also told me that he can see that someone was working on the line at 8h55 am and that I must just see later if the fault is fixed. Every time I phoned I told the operator that I work from home and is in a wheelchair and because of the dead line my wifi is also not working and I need the internet to do my work. Their answer was that they will escalate it to speed up the process. On Monday the 19th I called again just to hear this time that a technician hasn't been assigned to the fault yet. It is now been almost 2 weeks since I reported the fault. Telkom still haven't fixed the fault, haven't called and haven't even send me an SMS to update me. My hand are cut off as there are nothing else I can do to get them to fix my line. My clients are getting upset with me as I can't send them the info they need. I now ended up borrowing a mobile modem from my brother just to be able to connect to the internet. This service from Telkom is really unacceptable and pathetic