Fixing lines in order to install ADSL

Telkom came out to my house on the 14th of August 2015 to install my ADSL line only to find out that the pole that carries the lines to my house from someone elses yard in the area is faulty.<br> <br> The technician reported this to the telkom offices and it was send to the technical department to fix and this is where it stopped. After going to the Telkom shop everyday for this whole week and phoning 10210 everyday, no one can help me regarding where in the process this problem is.<br> <br> I've app**** for this line on the 24th of July 2015, it's now been a month!!! Why can't you people just do your jobs properly so that we can do ours. I run a office from home and this is extremely frustrating. <br> <br>