Fixing line taking forever, asking for feedback that never happens

<p>So on 2nd September i reported a fault on the line. Telkom send some guy out that asked from my family what the fault was that i logged (i was not home at the moment he was there), so he did not even read the fault logged, he fiddled around a bit and said all should be good now. When i got home i received the message and guess what...nothing was better in fact everything was worse. I phoned Telkom again to report this. The next day Telkom phones me to ask if i am happy with the service that everything is fixed now. I was completely dumb struck. Did I not phone to report that its still not working? Did they not log it? So after a long discussion they said a technician will come out to have a check. He came and found that one of the underground cables in the area was giving issues and Telkom needs to repair it.</p> <p> </p> <p>Ok all good and well so now the wait game begins. On a rough estimate since the actual cable fault has been logged by the technician its now been a month. When i phone to find a progress update i can't get an answer. One person will tell me the cable is ordered, another actually gave me the date of 28-29 September that they will fix it and then after that never happened and i phoned the next person i spoke to could not even say if the order for the cable was put in. I asked if they can then make a request that someone can call me to give me an update as to the status of what is going on.</p> <p> </p> <p>All I want Telkom is an update. I want to know how long i am still going to have a faulty line. Is it so hard for someone to go check what is going on, picking up a phone and informing a customer a status as to what is going on????? Is it so hard to find out and let someone know for example : "The cable has been ordered and we expect it in 2 weeks or the cable has been ordered and has arrivied we just need to get a team together to replace it or something like that".</p> <p> </p> <p>I want to know how long my line is still going to be faulty, so that i can make other arrangements to be connected or make/get phone call at night when the line is at its worst.</p> <p> </p> <p>The previous time i had experienced issues Telkom resolved it so quickly and gave feedback. This time not at all.</p> <p> </p> <p>Overall truly disappointed here.</p> <p> </p> <p> </p>