Fixing a fault seems to be an impossible task

<p>I initially reported a fault with my ADSL line in November 2016. After 3 months of waiting and complaining I kept being told via SMS it was fixed but it isn't. I should have at least 2mbs speed and I have 0.6! Then I realise there is a problem with my actual telkom line as I can't stay on the phone long enough to check if my ADSL was fixed by resetting it. So I reported the fault on the phone line beginning of Feb 2017. Now I have no dial tone! No one has been to fix it, nor has anyone contacted me to in regards to it. I have re-reported it and apparantly it has been escalted. But so was the other fault every time I reported it. I am so fed up with Telkom! I don't see why it is so difficult to fix this problem. The only upside is that for one month I had no service I got a rebate. But this is now four months with no full service and no one can seem to get it sorted! It is absolutley appaling! I will be moving my ADSL line away from Telkom once it is fixed and upgraded. I will also consider if I actually need the phone line anymore and get rid of that also. Disgusting service!!!! </p>