Fixed? NO! And now? STILL NO

<p>After having a slow connection on a Thursday, that changed to an intermitting connection the night, i switched the modem off and back on and left as is during the night. Friday morning the first call was made and as per usual only a port reset was done. I reassured them if it continued i would phone again. 30min later a second call to report a fault. Got my reference number and told they would look at it. About an hour, still having the same constant drop in line, i phoned again to ask with regards to the progress on the fault AND SURE AS BOB, it sounded like an automated machine just wanting to do a port reset again. This problem continuing over the weekend, a Technician came out on Sunday. Apparently the fault is not from my residence to the exchange, but further back towards their central, BUT the fault was closed!!! Monday, still having the issue I phoned again to log a second time. As per usual an "automated person" ask me all the same questions to do a port reset, after i informed her of the issue. About 5 hours later i phone with my SECOND reference number, only to be informed that "a technician has not yet been assigned". Can Telkom seriously sort their issues out on their lines, as I am loosing money and doubt that they will refund me on that.</p>