Fixed mistake without hassle

<p>The beginning of 2016 I switched my Telkom account over to debit order. I asked for the debit date to be the 26th, but when the 26th came around the bill had not been debited. At this stage I began to panic as I always paid my Telkom bill on time, I didn't want a bad record with them --- I ended up paying it myself thinking the debit order was only going to start the month after, but when the 1st of the next month came, they attempted to debit the order that I had already paid for, and with my account empty, it bounced the transaction.<br />Telkom ended up charging me for this bounce of their debit order (some R200).</p> <p> </p> <p>I quickly gave them a call, didn't wait too long. I can't remember the woman's name who answered my call, but she was extremely helpful and just amazing. She immediately saw the error, changed it as well as the debit order and refunded the amount immediately onto my account. Got my money back, and debit order day changed in 1 call.</p> <p> </p> <p>Reason I'm giving this a 4-star as opposed to the 5-star (which the woman deserves), is just that this error should not have been made in the first place when you guys called me and asked me if I wanted to switch to a debit order. Thanks though - I've been with Telkom for about 5 years now and haven't had much hassles with them. They are quick to correct their mistakes and make sure everything is in order.</p>