Fixed lookalike never connected

I had a prepaid landline phone for so many years. Somewhere in March 2018 I receive a call from Telkom in that they are doing away with cable telephone lines because of cable theft problem that they are faced with. They are changing over to wireless telephone. They said they will send their people to connect this wireless device they would be bringing. In June 2018 Telkom guys came and connected (internet) device and said once the normal line was off i will have to change over to this new device. After changing over the telephone line was never re-connected. I made several queries through phoning Telkom without any success. I then went to Hillcrest offices where told me that I was given a wrong device but they were unable to assist me with the correct devise. on 23 March 2019 Telkom delivered the correct device with the sim card. Again the line was never connected. I made several telephone queries to Telkom but I was never assisted at all. Around May 2019 I went to Telkom offices at the Pavilion at Westville where I was told that my line will never be re-connected because I did not pay for 2018 and that even if I apply for the new telephone I will never get the package I was in as it was no longer available. The question I have is "how i was to pay for something that was not in operational" and I was never advise to pay for the line. Even now i do not have Telkom landline. The worst part I was doing my small home business using that line. This is quite very disturbing.