Fixed line problems
<p>I experienced fixed line problems ... ping results from 100 up to 800 MS ...... on a normal 2MBPS line. I pay roughly R400 for this bull**** product and i rarely enjoy the full speed on this line. I visited the store a few times reporting this issue ... i spoke to Telkom a few times on the telephone and i attempted to speak to telkom on the online help function. There was not even a reply! Telkom is not worth a cent of my hard earned money i am going wireless. Pathetic service that should not even be delivered for free. </p>
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Telkom's replyOfficial
15 Jun 2017, 14:28We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received.
We would like to assist. May we please request to provide the affected number and ID number for the registered account holder when possible. Please use the following e-mail address to relay the requested details: Email: *** should you choose to e-mail, alternatively please reply to this private message.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply15 Jun 2017, 14:28
Official
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received.
We would like to assist. May we please request to provide the affected number and ID number for the registered account holder when possible. Please use the following e-mail address to relay the requested details: Email: *** should you choose to e-mail, alternatively please reply to this private message.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,