Fixed Line not cancelled since March

<p>We have moved out of our house on 25 March 2017. Since then I have been trying to cancel both my adsl and fixed line as we no longer live there and no longer need the service. My adsl was only cancelled after I went instore in May, but my fixed line is still active after 7 emails to the correct department with the correct forms (my ID copy and service cancellation form). I am still receiving an invoice every month, so my bill is adding up, although I am not making use of the service at all.</p> <p>This is ridiculous! And unacceptable to say the least! How can I be expected to pay for service that I am trying to cancel since March. Furthermore, the payments that I have already made on my bill, have not all been allocated either. I am at my wits end. Hoewcan I cancel my line? Or get it off my name?</p>