Fixed Line Look-Alike customer service and instrument beyond incompetence

<p>A lot of cables in Kempton Park are being replaced with optic fibre cables and my fixed line was migrated by Telkom last year and we were issued with a Huawei FLLA (Fixed line look-alike) which is merely a Telkom look-alike phone operating with a SIM card. Since last week I cannot dial out as my account was locked due to annual rental of R 208 of which I was not notified not yet paid. I have a recharge voucher but cannot access the system to recharge airtime. I have been struggling since last week and spoke to almost every conceivable person in Telkom as welL as called at their shop in Festival Mall where they could not help me due to there systems being down. They have all my contact details and assured me the matter will be resolved as soon as their systems are online agian.... needless to day, I still await feedback and my account remais locked and calls barred when I try to recharge. BEYOND PATHETIC!</p> <p> </p> <p>E-mail to local Branch: "</p> <p>Dear Lapouty Komane,</p> <p> </p> <p>Further to my visit to the Telkom shop in Festival Mall on Monday and our discussions with regard to the problem I have in recharging my account, as same is still locked after numerous discussions and phone calls to Telkom’s helpline (10210) the previous week, I wish to enquire whether you have made any progress in sorting out the problem in getting the account unlocked in order to enable me to recharge it with R 250 airtime to cover the R 208 annual rental?</p> <p> </p> <p>Your systems were offline during my previous visit and I called at the shop again yesterday morning, but you were not in the office and I was told that the systems were offline again and that nobody can assist me in sorting out the problem.</p> <p> </p> <p>I have now also involved Telkom on their Facebook webpage but nothing has materialised as yet. I tested the line again this morning and it is still locked/suspended. The strange thing is that I can receive calls but cannot make any calls.</p> <p> </p> <p>This has now become ludicrous that after a week of wasting time and money to locate someone who can remedy the problem, there has been no progress in activating the line for recharging purposes. This adversely impacts on business calls which I may need to make when at home.</p> <p> </p> <p>If you cannot remedy this problem at your branch level, I kindly request you to escalate this matter to management level at Telkom to attend to same.</p> <p> </p> <p>Please revert to me at your earliest convenience.</p> <p> </p> <p> </p> <p>Kind regards</p> <p> </p> <p>Ben Coertse</p> <p>ID. 470 ********** 087</p> <p>38 **** Muller Drive</p> <p>Norkem Park Ext 1</p> <p>Kempton Park</p> <p>1618</p> <p>Gauteng</p> <p>South Africa</p> <p>Mobile: +27 (0)82 ********** </p> <p>Home: +27 (0)11 ********** "</p> <p> </p>