Fixed Line Fault Fixing

<p>I have logged a fault on my line on 19/12/2016, through AXXESS, my ISP. Fault number 239ARK191216. I followed up with Telkom and AXXESS several times between 19-24 December. Each time I was told that Telkom is remotely investigating the fault.</p> <p> </p> <p>On 09/01/2017 I followed up again with AXXESS, who sent me an escalation notification to advise me the matter has been escalated with Telkom. Between 10-12 January I followed up daily with Telkom, and each time I am advised the agent will escalate the fault, as this has fault has not yet been assigned to a technician. With yesterday's chat, ref 942426, the agent informed me this fault has exceeded the time to repair faults, and the fault was escalated again.. Today when I followed up again on the status, the agent could not get hold of the assigner. The fault is thus still not being dealt with.</p> <p> </p> <p>I am busy with an online course, which I only get to do in the evenings or weekends, and I need to complete it before my baby is born in March this year, but I am unable to do this, as Telkom hasn't even bothered to start fixing the fault on my line for almost a month., and I do not have internet access at home due to Telkom's nonchalant attitude.</p> <p> </p> <p>I have been informed of the integrated sim which Telkom offer, but this is not supported by AXXESS, my ISP, and this will then cause additional charges to what I am already paying, which I do not think is very fair, because Telkom is unable to fulfil the service commitment as a service provider! My husband is also the 'owner' of the line, and lives overseas, and due to this, Telkom will not even allow me to apply for the integrated sim, should I have wanted to get it.</p> <p> </p> <p>I would like someone to take control of this request and prioritise this matter to resolve it in the next day or two. I am really sick of not knowing what is going on and Telkom not delivering a service.</p> <p> </p>