Fixed Line Cancellation Request Deleted?

I have changed to the LTE uncapped product, I tried to cancel my fixed line services over the phone.<br> <br> First person I spoke to said they have created the request but would SMS me the ref number. I got nothing. <br> <br> I called again and they said you can't cancel over the phone and that I can email the request (specific doc + ID). I did this and added a read receipt. I got no reply but eventually got a receipt back saying:<br> <br> \ was deleted without being read on Wednesday, March 16, 2016 8:50:10 AM (UTC+02:00) Harare, Pretoria.\"<br> <br> This tells me that nothing is going to happen yet again. I have been trying since the beginning of the month to get my fixed line and ADSL cancelled for the end of this month but getting nowhere.<br> <br> The only way anything seems to be done is via Hello Peter... If required, I can provide the token sent to me from the Telkom Exchange Server proving my claim!<br> <br> Can this get actioned!"