Fixed Line Cancellation

Good day

I am at wits end with Telkom. I am sick and tired of spending hours on the line waiting for a call centre consultant to answer, and when i eventually get through, no one can help me. I get put through from department to department with no luck getting my problem resolved.

On the 28th of May 2018 I app**** online to move my line ********** , after weeks of no feedback or correspondence from Telkom, I decided to call the call centre yet again hoping to get some assistance, after about an hour on the phone I spoke to someone and requested the cancellation, which I had been assured that my line will be cancelled.

To my surprise my line was not cancelled and i had to request to cancel yet again.

On 08 July 2018, requested to cancel ( ********** 0, ********** 1, ********** 5, ********** 1, ********** 2) - Service wasnt cancelled!!! On 10 July 2018, requested to cancel ( ********** 9) - Service not cancelled!!! On 10 October 2018, requested to cancel ( ********** 9, ********** 0) - Service not cancelled!!! On 13 November 2018, requested to cancel ( ********** 0) - Service still not cancelled!!!

It has been 6 months since I first contacted Telkom, I don't know what to do anymore as i get billed every month for a service i requested to cancel. I since have sold the house where the fixed line was.

My Credit Score has dropped by 28 points due to this account!!!

I am really not happy with Telkom at the moment!!!

PLEASE TELKOM!!! COME TO THE PARTY!!!