1 reviews | Active since Jan 2017
Fixed Line Cancellation
<p>On the 3rd of october 2016 i submitted my cancellation form to Telkom stating i wished my fixed line to be cancelled. They state i must allow for a defined number of working days after which i will be contacted and my line cancelled. i resent this email on the 16th of november 2016 after not being contacted.</p> <p>i then spoke to a lady in the call centre on the 19th of December2016 (Renelde) as i still had not been conacted. she informed me that i must resend the emails i have sent to her and she will follow up. I have yet to hear anything from Telkom and am still being billed for a line i do not use.</p> <p> </p>
Hi Brett_B,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Brett_B,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Launa,
please note that i have not heard anything regarding this issue above. I phoned the call centre with this reference and nobody could put me in contact with anybody that could help. I asked if my line had been cancelled and nothing happened.
I am starting to get really frustrated with this process.
Hi Launa,
please note that i have not heard anything regarding this issue above. I phoned the call centre with this reference and nobody could put me in contact with anybody that could help. I asked if my line had been cancelled and nothing happened.
I am starting to get really frustrated with this process.
Telkom! how can there be no traction from you on this? i phone your call centre and quote your reference number AI ********** and they cannot locate any details regarding this. I send a reply to message received with the reference number and no response. How can it be this hard to cancel a line?
Telkom! how can there be no traction from you on this? i phone your call centre and quote your reference number AI ********** and they cannot locate any details regarding this. I send a reply to message received with the reference number and no response. How can it be this hard to cancel a line?