EA
Ernst A
1 reviews | Active since Jan 2015
13 Apr 2017, 12:02
Fixed line cancellation
<p>I have requested my fixed landline cancellation on 20 February 2017. I received an autoamated response stating that a consultant will be in contact within 21 working days. Needless to say I am on working day 37 and have not been contacted yet. I have since moved out as I was renting and the new tenant now has the potential to use the line on my account. I have phoned 10210 on numerous occasions and have been told that they cannot assist me with the process.</p> <p> </p> <p>I need my line cancelled and credit passed to my account as I have been over billed.</p>
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Telkom's replyOfficial
14 Apr 2017, 08:02Hi vanaarde.e@,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply14 Apr 2017, 08:02
Official
Hi vanaarde.e@,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,