Fixed Line Cancellation

<p>What a struggle, my mother-in-law sold her property in March 2016 and she went to the nearest Telkom Shop to cancel her fixed line. She has been a long-time customer of Telkom and a dilligent payer of her accounts. When at the shop she was told that they could not assist with the cancelation and that she was to email the relevant department the cancellation form. As she is a pensioner and not too tech savvy, she asked that I assist her with the process. On the 16th of April 2016 I sent the completed form with a copy of her ID to the relevant email, I even got an automated response that the email was received. At the end of May, again she received an account for the line rental, and I called Telkom. I spoke to a person who asked that I email the form directly ********** and that they will finalise the cancellation. After a few months yet again the line was still not cancelled and I contacted Telkom again. Now all of a sudden the account has been handed over for collection, really ... if no calls are made on the line and I tried several times to get the line cancelled, how can she still be held responsible, Telkom needs to get their ducks in a row!</p>