Fixed Line and Internet not fixed from 20th Dec 2017 - "Next Available Technician"

*** Escalation Ref: ********** No service and internet for almost 2 months and still waiting for the "next available technician". Called 10210 everyday, used the agent chat via the app, Twitter DMs and still not fixed. No feedback received. Excuses from call center agents range from excessive workload, no available agents, no underground cable equipment and no cable materials. Poor service and worse processes. What are the technicians working on currently if they cannot work on a fault that was logged on the 20th of December 2017?