Fix your mess urgently

I am beyond frustrated and extremely disappointed with Telkom. This has been the most stressful and unacceptable experience, and it is now affecting my ability to secure a home loan.

I had two contracts with Telkom: • iPhone 14 Pro Max • iPhone 14 Pro

I unfortunately lost the iPhone 14 Pro Max and immediately called Telkom to request a settlement quote. I paid the settlement amount in full. Only to later discover that Telkom had made a shocking administrative error — they cancelled the wrong contract (the 14 Pro instead of the Pro Max).

When I picked this up, I contacted Telkom and demanded that they fix their mistake. It took three weeks for them to rectify something that was entirely their fault. After it was corrected, I continued paying for the correct contract (the iPhone 14 Pro) until it expired last year.

Fast forward to now — I have been applying for a bond and kept getting declined. After investigating, I was horrified to find out that Telkom has listed me on ITC as a slow payer and claims I owe them R12,000!

This is absolutely unacceptable. I do not owe Telkom a cent. Their internal error has now damaged my credit profile and is interfering with a major financial milestone in my life.

I demand the following as a matter of urgency: 1. Immediate removal of my name from ITC. 2. Written confirmation that the listing has been removed. 3. A formal letter confirming that I do not owe Telkom any outstanding amount.

This situation was caused entirely by Telkom’s incompetence, and I will not accept being penalised for their mistake. If this is not resolved urgently, I will escalate the matter further.

Telkom, fix your mess and correct my credit record immediately.