Fix this issue

Good day Hello Peter, may you please help me out. 0n the 03/04/2021 I paid the amount of R250 to Telkom for my friend who was owing them so I paid it for her,I mistakenly fill up the slip in a wrong way(on the receipt box I put the reference number (***) and on the receipt reference I put my name and Surname), the bank is ABSA. After paying I sent them an email to ***.

So on the 22/05/21 my friend went to their store because they kept on calling her telling her that she's still owing them, then they told her that they have got the money with them but because I mixed up things while filling up that online slip, nothing they can do she just need to go to the bank and reverse the money or pay again.

I call Nedbank, they told me that they can't reverse the money, they said Telkom need to fix that because, they've got the money in their account and the reference is correct and again after doing the transaction, you sent them an email with the name and Surname of the person you are paying for.

Please Telkom, allocate the R250 to the right person and clear her name. Everything is correct except the fact that I mixed/swapped the receipt reference and the receipt.

{ Account number : *** ABSA} Reference no : *** Recipient : Telkom Mobile 8ta

Thank u

Regards Ele