fix my phone line!

Fault reported 18 days ago - ref 152crk140415. Still no service. Impossible to get through to them, with the exception of 1 day when a person answered, hhave phoned on a daily basis. Nothing has been escalated, despite email escalation on web site. Two telkom vans in my street today. When I approached, the technician was fast asleep. So frustrating when there is no communication and nobody seems to be able to fix this fault! ! So many lines in our area are affected. Please fix this urgently!!!!!