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DG
Dyllon G

1 reviews | Active since Oct 2017

31 Oct 2017, 09:48

FIX MY LANDLINE/ADSL LINE

Last Friday, 20 October, my landline was migrated to voice/adsl line. I then got home from a weekend away and bought my router the Monday.

I then set it up at work on Monday, I then got home and plugged all the cables in and for some reason my DSL light on the router wasn't flashing. I then called Telkom on the 25th October, and logged a fault. I then had to call them all the time to give me the status of my fault. The call center agents give different stories and cannot give me a straight answers. After much calling, they told me the lines were ******. And they have to "wait" for some Senior Cable Guy to give a response, and they don't know when they will be able to give me an answer to when the cables will be installed/replaced.

I HAVE LOGGED THE FAULT 2 WEEKS AGO AND TELKOM DID NOT REPLACE THE CABLES NOR EVEN CALL TO GIVE ME AN ANSWER.

SO FIX/REPLACE THE LINES ALREADY!!!!!!!!!!!!!!!!!

0
Replies (3)
DG
Dyllon G's update02 Nov 2017, 10:13
Reviewer Update
Hi Launa, I already a reference number AWK-251017. I would like to know when this matter will be resolved please! Kind regards
DG
Dyllon G's update06 Nov 2017, 09:13
Reviewer Update
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DG
Dyllon G's update06 Nov 2017, 09:15
Reviewer Update
Hi there, I spoke to Lusanda, PE Call Centre and shes works in Technical Supoort and she said it will be done today as she got hold of Mr Beukers who is the contact with regards to the cabling. hope it gets fixed and the line is up and running today!!!!