BK
Bongumusa K
1 reviews | Active since Aug 2016
12 Sept 2018, 08:06
FIX MY INVOICE
How long does it take to investigate and inform a customer about their billing issues?
I logged a call with you guys on the 5th of August 2018 and till today my issue has not been resolved and no one is communicating with me or giving me updates on what the problem is with my billing!!!!
Come on now Telkom, this is really frustrating
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
15 Sept 2018, 10:14Good Morning Bongumusa
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply15 Sept 2018, 10:14
Official
Good Morning Bongumusa
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,