Fix my internet and give my money back!!

Our internet stopped working since 12th Feb, and I have reported the problem on the day of the problem started. Until now, I have been speaking to call centre technicians nearly everyday, and two of the call out technician came to have a look at the problem themselves and still could not manage. <br> Call out technician advised that he will escalate the case to Area technician (D tech) and it will be resolved within 24 hours. That was on the 22nd. Up to this date, Telkom has not fixed my problem nor followed up if it is working again or not. <br> <br> Today, my debit order went off and telkom charged full amount of the monthly subscription when they have not provided the service for 3 weeks !!!<br> <br> I have complained their non existing service on their social media page on facebook, and someone got back to me saying that they are busy with my case (without taking my details? really???)<br> <br> Unbelievable!!!