Fix my damn line!

So, after almost a year of endless issues with my line and technician after technician coming to my premises, and "fixing" the issue, the fault was identified, which is the cable outside is damaged. Okay fine but now the issue is that telkom refuses to fix the cable because I'm the only one connected to the line. So what if I'm the only one connected to it, fix the thing it's not like I'm gonna cancel it after it's fixed, no im still gonna be using it for a looonng time after that, until you bring Fibre in my area which I doubt will be any time soon.. After all, I am paying like close to a grand a month for the thing so what's the problem?

The next thing is that despite my line constantly dropping, it was still kind of working, slow, only got like 4mbps but it was working nevertheless so why was I completely disconnected after the issue was found?? Am I not still paying for it?