Fix my adsl internet connection

I have logged a call on Saturday (21/03/2020) at 09:07 for my internet that's off. I even went to the live chat and the call centre agent told me a technician will be assigned, showing from the date when i logged the call, when i went on the app. It is now Monday (23/03/2020) at 19:00 and no one has contacted me yet. However the date for the technician was suppose to contact me was 21/03/2020 (08:00 - 16:00) was changed to 23/03/2020 (08:00 - 16:00) on the app, which never happened. The thing that irritates me is that I'm a paying customer that pays them on time or even before time, when it's their time for service delivery nothing happens. I've been without internet and Netflix for the past 3 days. If the service can only be as swift as Telkom wants their money. From a very angry paying customer