JM
John M

1 reviews | Active since Mar 2012

21 Apr 2017, 15:03

Fix Line Look Alike

<p>I was told that I have no choice but to change to a fix line look alike as the Telkom tower in my area will not be fixed - this after three months of logging complaint after complaint and still being billed and paying for a service I did not event have. Well I now changed to a fix line look alike and the signal is pathetic. I deal with clients and when they phone they cant hear me or the line just breaks up, very embarshing. Now I am being told by Telkom that the fix line look alike is not capable of making international calls!!! I work for an international company and my bosses are in the US and AU respectively and now I am told I can't even phone them when I need to speak to them! It is ridiculous!</p>

0
Replies (6)
Telkom
Telkom's reply23 Apr 2017, 15:58
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

JM
John M's update29 Apr 2017, 10:28
Reviewer Update

I have not heard anyting furhter and it has been 5 days !! Are you going to get a solution to the fact that I can't make international calls and that the signal in my area is pathetic?

JM
John M's update29 Apr 2017, 10:30
Reviewer Update

You tell me that the matter has been escalated however you have no details i.e. land line number etc. as this was not even provided - please contact me on *** or ***!!

Telkom
Telkom's reply30 May 2017, 10:12
Official

Good morning .

Our apologies for the delay, please advise if you are still experiencing signal problems and dialling international numbers from your Fixed Line Look A Like service ?

thank you

Yazied

Telkom Social Media

Telkom
Telkom's reply02 Jun 2017, 09:02
Official

Good Morning

Apologies are you still experiencing a problem with the service? Please advise.

Thanks in advance

Regards

Jawaad

HelloPeter Team

JM
John M's update09 Jun 2017, 12:13
Reviewer Update

Hallo,

I am still not able to phone international numbers - it says "sorry your account is restricted".

Regards,

Kathleen