Five weeks and still no adsl or telephone

It has been 5 weeks since I logged a call with telkom, for a fault, I only received my 1st confirmation that the call had been logged a week later, due to delays in the logging system, they said tha call was logged and a technician will contact me shortly 3days passed and still nothing, I phoned 10210 after 40min finally got through to a human who says the fault is in the hands of the technician and he will contact me shortly, another 3days passed still nothing, so I went to telkom shop where I was finally told that there was a cable fault at the exchange in my area, and call had been handed to the lines department, so I asked it there was a number I could get to find out more info, they promptly told me no they have no way of contacting them other than there logging system, which is such a load of bs, I have since phoned every 2nd day to find the progress and I get the same response, the call is in the hands of the cable department they will contact me shortly, well here I am 5 weeks later and still no contact, still no adsl and still no telephone. Please is there anyone out there who has a number of somebody at telkom who can help get this problem resolved I am going crazy