1 reviews | Active since Jan 2017
Five months of taking my money with no service!
<p>From the looks of things on Facebook and hello Peter telkom just cannot be bothered about the **** service that they give to their customers. My screenshot below is just one of a long thread of back and forth msgs sent to them on fb. If I had to list my call log with the number of hours I have spend calling into the call center myself over the past five months it would shock you! And every single time no one gets back to me. They apologise. Make a note on their system and sit and wait for you to call them again so that they can make more notes. What's sickening about this is that if a case has been going on for five months it is surely urgent and of priority. But no. Telkom enjoys having their clients beg and beg like dogs for service but you don't have to ask them twice to take your money do you? I ands km paying for a router that is of no use to me because their is no coverage in my areal! Collect the damn router from me deactivate the sim and cancel the contract! What more help must you wait for from superiors?! Or would you like me to hand deliver the device back to you log into your system myself deactivate the sim and cancel the contract and debit orders and refund myself as well?! Sickening. Once this is finalised I will be cancelling my cellphones sim contact with telkom as well and will gladly go back to mtn who gave me four years of service and twice devices with no hassles whatsoever!</p>
Somehow my screenshot did not upload and i cannot edit the post hence the below with a correction of my typos.
From the looks of things on Facebook and hello Peter telkom just cannot be bothered about the **** service that they give to their customers. My screenshot below is just one of a long thread of back and forth msgs sent to them on fb. If I had to list my call log with the number of hours I have spent calling into the call center myself over the past five months it would shock you! And every single time no one gets back to me. They apologise. Make a note on their system and sit and wait for you to call them again so that they can make more notes. What's sickening about this is that if a case has been going on for five months it is surely urgent and of priority. But no. Telkom enjoys having their clients beg and beg like dogs for service but you don't have to ask them twice to take your money do you? I am paying for a router that is of no use to me because their is no coverage in my areal! Collect the damn router from me deactivate the sim and cancel the contract! What more help must you wait for from superiors?! Or would you like me to hand deliver the device back to you log into your system myself deactivate the sim and cancel the contract and debit orders and refund myself as well?! Sickening. Once this is finalised I will be cancelling my cellphones sim contact with telkom as well and will gladly go back to mtn who gave me four years of service and two devices with no hassles whatsoever!
Somehow my screenshot did not upload and i cannot edit the post hence the below with a correction of my typos.
From the looks of things on Facebook and hello Peter telkom just cannot be bothered about the **** service that they give to their customers. My screenshot below is just one of a long thread of back and forth msgs sent to them on fb. If I had to list my call log with the number of hours I have spent calling into the call center myself over the past five months it would shock you! And every single time no one gets back to me. They apologise. Make a note on their system and sit and wait for you to call them again so that they can make more notes. What's sickening about this is that if a case has been going on for five months it is surely urgent and of priority. But no. Telkom enjoys having their clients beg and beg like dogs for service but you don't have to ask them twice to take your money do you? I am paying for a router that is of no use to me because their is no coverage in my areal! Collect the damn router from me deactivate the sim and cancel the contract! What more help must you wait for from superiors?! Or would you like me to hand deliver the device back to you log into your system myself deactivate the sim and cancel the contract and debit orders and refund myself as well?! Sickening. Once this is finalised I will be cancelling my cellphones sim contact with telkom as well and will gladly go back to mtn who gave me four years of service and two devices with no hassles whatsoever!
Two weeks and still nothing! For two weeks I have been calling 180 over and over and over and they have still not collected the device from me! After this post no one has even contacted me!
Two weeks and still nothing! For two weeks I have been calling 180 over and over and over and they have still not collected the device from me! After this post no one has even contacted me!