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JC
James C

1 reviews | Active since Sept 2014

04 Jul 2017, 22:42

Five months (and still waiting) to cancel a contract

<p>I've been trying to cancel a data contract I have with Telkom since January this year. They acknowledged my cancellation request on February 9th, and gave me a Case Ref. No. ********** 7. It's now July and they still haven't cancelled the contract!</p> <p>I no longer live in South Africa, and am still being billed each month.</p> <p>I honestly can't believe this. The Consumer Protection Act gives 20 business days as the time period needed for a consumer to cancel a contract - and Telkom drag it out for five months and counting. What do I need to do to cancel this?</p>

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Replies (2)
JC
James C's update07 Jul 2017, 02:45
Reviewer Update

Hi Launa,

This is pretty much the same feedback I have received every other time I have followed up on this - and nothing ever happens.

When exactly will the cancellations department make contact with me? And how, seeing as I am no longer in South Africa and am not contactable on my South African number. The fact that Telkom has ignored my cancellation request for over five months is a serious Consumer Protection Act issue.

I don't want another apology or another meaningless reference number - I want my contract cancelled, five months ago!

JC
James C's update06 Sept 2017, 15:40
Reviewer Update
I am beside myself with frustration with Telkom. After this review I received an email from Khanyisile Maphanga in the Mobile Retention Escalations department (email ********** saying: "Kindly be advised that changes have been implemented as below on the account in question: ********** 622 > Cease/Cancellation post dated to exact contract expiry date(11/08/2017) as per escalation from SM – Hello Peter as contract has expired and services are no longer required. See Case: ********** 7. Order ********** 24A was successfully submitted. Awaiting an early date: 11/08/2017 23:59:59." This morning, I received another invoice from Telkom, so obviously the service has not been cancelled! I tried replying to Khanyisile but the email bounced back as undelivered. (Classic Telkom.) This is beyond outrageous. I've been trying to cancel a data contract I have with Telkom since January this year. They acknowledged my cancellation request on February 9th. It's now September and they still haven't cancelled the contract! I no longer live in South Africa, and am still being billed each month. The Consumer Protection Act gives 20 business days as the time period needed for a consumer to cancel a contract. Telkom have twice acknowledged my cancellation request, and told me (at least once) that the contract is now cancelled but here I am, nearly nine months after sending a cancellation request through and Telkom are still charging me. I honestly don't know if this is incompetence or ***** on Telkom's part. How can I get this contract cancelled?