Five days and still my line and adsl is off
<p>I wirte this review out of pure frustration with the lack of service from telkom. I reported a fault on Monday morning, our line is off and the internet.I am self-employed and at the moment I have to use my contract phone to use the internet at ridiculous prices.</p> <p> </p> <p> </p> <p>EVERY time when I phone since Wednesday, they say that the techinician will call me and this morning when I phoned, they said yesterday the request for a techincian to be sent out has been cancel, even though thematter was escalated.</p> <p> </p> <p>I always pay my telkom account way ahead in time, reallY???</p> <p> </p> <p>Landline number: ********** </p> <p>Cell no: ********** 092</p> <p>Reference number:71crk130217</p>
Nothing still has been done about my fault, I am so frustrated at your lack of customer service.
Nobody helps to sort out the problem I am having. What do I have to do more than to pay my account on time to get service from you?????
Nothing still has been done about my fault, I am so frustrated at your lack of customer service.
Nobody helps to sort out the problem I am having. What do I have to do more than to pay my account on time to get service from you?????
This is the private reply from Telkom:
Hi,
your fault has been escalated to the dispatchers to arrange an available technician. They will have a technician assigned and attend as soon as possible but has advised there is a high workload in the area and have given an ETR for the 23rd.
Regards
Garreth
Telkom Social Media Team
Sorry, the 23rd is not good enough, this means my telkom line has been offline for half a month then.
Absolutely ridiculous
This is the private reply from Telkom:
Hi,
your fault has been escalated to the dispatchers to arrange an available technician. They will have a technician assigned and attend as soon as possible but has advised there is a high workload in the area and have given an ETR for the 23rd.
Regards
Garreth
Telkom Social Media Team
Sorry, the 23rd is not good enough, this means my telkom line has been offline for half a month then.
Absolutely ridiculous
