Firstly, extremely difficult to contact

Firstly, extremely difficult to contact. Called in and waited to speak to billing department for 40minutes. Thereafter I called the technical department and waited for 90minutes, they still didn't answer. The next day when calling back I found out that they closed while I was waiting on the line without any notification. Eventually, after getting hold of them a few days later they still could not assist me. A lot of the people that work there are good, and try to help, but at least half seem unwilling to help and their processes make it impossible to get anything right.