First yes then no

I app**** for a contract with Telkom. When I was phoned the call center where the agent told me I'm approved for the contact. The continued asking information reading me contact clauses.

At that point I was happy. Then 15 minutes latter I got a sms saying that I failed credit vetting.

First I heard I'm applicable for the contract and now they are telling me no. So basically the 20 minute call was just useless.

I have had a family member with the same problem. When you ask the why they simply say I should ask trans union.

Why should I go and ask why Telkom is *****ing with me. I was under the impression that Telkom must do that. It is money that they are loosing.

Who built this system. Santana? Surely seems like he had a hand in building it..