First time client, received appt, no one pitched

I placed an order with Telkom for a new land line on the 18th. After a few days got a SMS advising to be ready on the 25th of Jan with a certified copy of ID. It will be a whole day appointment from 07am till 16h00. So I late a day's leave and wait at home. By 15h00 had to call Telkom and spent 17min on my cell phone calling 10210 just to add a comment that will be sent to the back office that the customer is waiting and no one has contacted him. At 16h00 I called again and this time was on the line for 22min. Call center agent could not give me an answer so I asked to speak to a supervisor. Again waited 5min before a gentleman answered and listened to my entire story. I insisted that they send a technician out today to activate the line because I have existing infrastructure and all is needed is an exchange connection and a new number. The supervisor said he will try and get hold of the dispatch manager and call me back before 17h00. <br> 17h10 he phoned back to advise that the dispatch manager said his technicians had some delays and could not complete all the order today. What about customer service, call the customer and keep him updated, no Telkom lets you wait.....