1 reviews | Active since Nov 2015
first mobile contract suspended, second mobile no
My first telkom contract has been suspended two weeks ago.<br> <br> Major issue is my second mobile contract signed on 13th October. Within the week the line , internet and service was blocked.<br> Daily visits to the telkom atrium store, daily calls to the call centre, messages via facebook, loss of work time, and two months later the issue is still unresolved.<br> <br> Monthly debits are made for the two contracts and I dont owe telkom any outstanding fees yet they take no time and effort to resolve this issue.<br> <br> Two months of paid airtime and data has been lost and now the second mobile paid for services will be lost.<br> <br> I am highly upset at telkom for this.<br> Being a single mom to a kid in remission from cancer , they waste my time, take my money and don't give me anything that I have paid for. <br> This is very very unfair.<br> At the moment I have no means of telephonic communication as they blocked both mobiles.<br> PLEASE PLEASE ASSIST ME ON THIS MATTER.<br> I called the callcentre this morning and the consultant pleaded with me not to take up telkom legally.....<br> I dont have pity on them as they have no care for their loyal customers.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM173822.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM173822.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
