BT
Bertina T
1 reviews | Active since Aug 2010
06 Jul 2018, 15:06
First interaction - APPALLING
I app**** for a contract online. I called 081 180 and was told to call 10213. I was on the phone for 1 hours 30 minutes. No one could i assist me what so ever. Managers were all on meetings on all the departments (new applications, servicing and sales and mobile) I was transfers from pillar to post. DDA went out of my account for R499 and when i call Telkom they cannot locate my account using my ID number. I am appalled, this is my very first call as a new client with Telkom and the service has been nothing but shocking, I want my cellphone today
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Replies (3)0
Replies (3)
Telkom's replyOfficial
15 Jul 2018, 14:08Good day bertina20
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply15 Jul 2018, 14:08
Official
Good day bertina20
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
15 Jul 2018, 14:09Good day bertina20
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply15 Jul 2018, 14:09
Official
Good day bertina20
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
BT
Bertina T's updateReviewer Update
16 Jul 2018, 08:3910 DAYS LATER!!!!!
BT
Bertina T's update16 Jul 2018, 08:39
Reviewer Update
10 DAYS LATER!!!!!