First Impressions Last, 6 months into my contract already disappointed

Item: Telkom
Rating: 1
Author: Babitseng M

I sent Vernon Stewart (store manager of the Pavilion Telkom Store) emails over the past month, of which he stopped replying to after I asked if I could get a new device (well within my rights) or have my contract cancelled and even after I went to the store to speak to him and inquire more about a resolution, he was not in on both visits. I was promised to be contacted by a sales person in store when I went in to see Vernon and this just never happened, I had hoped to resolve the issue amicably and the manner in which Vernon and the sales people handled this case, has left me appalled and livid - that they would not make an effort in trying to assist me. I received a phone call that the phone was back from the repair shop after 4 weeks of apparently being escalated by the manager - which for me proves there was genuinely something wrong with this device, honestly I'm again disappointed that the store manager did not take the time to contact me personally after spending weeks trying contact him via email and phone calls to no avail. I have only been a Telkom customer for no more than 6 months and I'm quite distraught at the treatment the customers receive even those who walk into the store and yell at staff, I suppose that's what the Telkom store has made them grown accustom to. I continue to be billed for a phone that is sitting in your store and still expected to buy it even though it's unreliable, should I cancel my contract. Finally made progress last week, "Good afternoon Ma’am, I acknowledge your email and your claim as per the CPA. I have revered this matter to the senior managers for assistance in securing a resolution to your ongoing issue. Thank you, Kind regards, Vernon Stewart Store Manager" A week later and a follow up email again and SILENCE! Thank you so much for your great customer service, nothing short of giving a smile on our faces!

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