First impression sucks!!!
A few months ago I posted here complaining about MTN's service. Now, I'm here to share my disgust with your organisation because it seems I moved from bad to worse.
I took out a new contract with you guys via your website as part of your "Chinese New Year" deals. A Sales Consultant contacted me to process the application. I was advised that before everything can be approved, my first subscription will be debited in advance. As a result R399 was debited from my bank account on 2 March.
I now find myself in a situation where I'm expected to pay R775.64 which is made up of pro rata for March and the entire month of April. It seems the initial R399 is not taken into account.
I then contacted you guys on 9 April to query this. After spending close to 40 minutes on the phone to get to the bottom of this, I was asked to email by bank statement through. This I did and I was advised everything will be resolved within 72 hours. I also received a ref: ********** 1.
It's now 17 April and no one has gotten back to me. I also just got off the phone (081 180) and after 35 minutes, the Consultants then refers me to another department, after she initially advised me she'll sort it out...she basically **** and wasted 35 minutes of my life.
Can someone please get in touch with me and credit my account accordingly with the R399 that I paid upfront.
I'm now beyond ****ed!!!!!!!!!!!!!!!!!!
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Replies (3)0
Replies (3)
Telkom's replyOfficial
02 May 2018, 13:28Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply02 May 2018, 13:28
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
's updateReviewer Update
02 May 2018, 13:50***, my id number: ***
I called in thrice regarding this matter, see case numbers: ***1, ***1
's update02 May 2018, 13:50
Reviewer Update
***, my id number: ***
I called in thrice regarding this matter, see case numbers: ***1, ***1
's updateReviewer Update
11 May 2018, 11:03I just received my latest bill and it doesn't reflect the R399 credit I was promised.
's update11 May 2018, 11:03
Reviewer Update
I just received my latest bill and it doesn't reflect the R399 credit I was promised.