RD
Roisin D

1 reviews | Active since Oct 2014

21 Aug 2017, 16:15

First Fault report in November........It's August and I'm still waiting

I don't know how many times I need to complain or call Telkom to get my problem fixed! I first reported a fault on my ADSL in November 2016! It is now coming to the end of August 2017!!

My ADSL line is slow. I have had numerous people come check it....some find a fault....others do not. Very odd if you ask me. Now I have been told there is a cable problem and it has been handed over to the cables team. However, this is not the first time this has been reported to me and they have previously said it was fixed. Obviously not as now they are saying it is a cable fault. I don't know what to believe but I moved my line to MWEB thinking they would do a better job only to find out they report it to you! All I want is the line speed I am paying for! It's not much to ask! You'll see all my complains are with Telkom and they are always escalated but nothing happens! What do I actually need to do to have a working internet service?????????????? If you didn't have monopoly over telephone lines, you would not last as a company! Sort my problem out ASAP!! Please!!!!!!!!

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RD
Roisin D's update20 Sept 2017, 16:01
Reviewer Update
Please tell me what is going on?????? I wrote this complaint on the 21st Aug, it is now the 20th Sept! Someone came to the house and wanted access to the box outside. I don't know what they did. After that, a woman called, the same woman who keeps on insisting she needs to get in to check her router works. Why does she keep on insisting on this when someone has confirmed there is a cable problem? Also, why is no one fixing the cable problem???? Seriously , I first reported this in November, in less than two months, it will be November again! A year since it was first reported!!!!!!!!!!! What the hell do I need to do to have this problem fixed?!?!?!?!?!?!?!?!?